01What does the airport meet & greet service include?
A dedicated greeter accompanies you through the whole airport process. On departure, from check-in through security and immigration to the lounge or boarding gate; on arrival, from the gate through immigration, baggage claim and customs to your vehicle. Transfer escort between connecting flights is also available.
02Where do I meet my greeter?
On arrival, your greeter waits at the gate holding a welcome sign with your name. On departure, we agree the terminal entry point and time with you after the booking is confirmed and meet you there.
03How far in advance do I need to book?
Bookings must be confirmed at least 24 hours before the scheduled service time. For shorter notice, please contact us by email or phone and we will check greeter availability first.
04How much does it cost?
It depends on the number of guests and the service type (departure, arrival, transfer, wheelchair assistance, unaccompanied minor). Prices on this page are preliminary estimates; contact us and we will send a quote for your date and party right away. One greeter is assigned per three adults, and peak-season or late-night conditions are covered in the quote.
05What happens if my flight is delayed or cancelled?
For delays of up to 2 hours we wait and provide the service as normal at no extra charge. Delays, cancellations and schedule changes caused by the airline are not BestTurn’s responsibility; if a flight is cancelled or rescheduled on the day, the amount paid is not refunded, but we will help you reschedule where possible.
06Is the service available for transit passengers?
Yes. We meet you at the arrival gate and escort you through transfer security to your connecting gate, including between Terminals 1 and 2 when needed.
07Do you assist wheelchair users and children travelling alone?
Yes. We offer a dedicated escort for wheelchair users and an unaccompanied-minor service for children aged 5 to 18 travelling alone. For minors, the greeter stays with the child from check-in to the boarding gate, or from the arrival gate to the handover to the guardian, and keeps the guardian updated in real time.
08Which languages do you speak?
We assist in Korean and English. If you need another language, please let us know when booking and we can arrange it for your date.
09Can you arrange a vehicle as well?
BestTurn does not operate vehicles itself, but on request we can arrange a licensed, vetted transportation operator for you. Please ask when booking.
10How is my booking information and identity protected?
Your booking details are used only to provide the service, and we never disclose who uses our service or any client’s identity. The data we process and how long we keep it are set out in our Privacy Policy.