Airport VIP Escort Service Terms of Use
Effective from 2026-09-26 (enacted 2026-09-01, revision v1.2)
Article 1 (Purpose)
These Terms govern the rights, obligations and responsibilities of BestTurn Inc. (the "Company") and users in relation to the airport VIP escort service and related ancillary services provided by the Company.
Article 2 (Definitions)
- "Service" means the VIP escort service provided by the Company within the airport and its ancillary services.
- "User" means a person who uses the Service under these Terms.
- "Booker" means a person who applies for the Service and pays the fee, who may differ from the User actually receiving the Service.
- "Vehicle arrangement service" means the service by which the Company, at the User’s request, books and arranges a vehicle on behalf of the User with a transportation operator.
- "Transportation operator" means an operator that holds the licence required by applicable law and actually provides the transportation service.
Article 3 (Scope of the Service)
1. The escort service comprises the following.
Departure escort
- Meeting on arrival at the airport and assistance with baggage
- Assistance with check-in at the airline counter and updates on progress
- Accompaniment through departure immigration with guidance on congestion and expected waiting time
- Guidance to the lounge (where the User holds eligibility) and escort to the boarding gate
- Real-time updates to the Booker on the progress of the service
Arrival escort
- Waiting at the gate and meeting on arrival
- Assistance with immigration and with completing required documents
- Assistance with baggage claim and with completing customs declarations
- Escort to the assigned vehicle and hand-over
- Real-time updates to the Booker on the progress of the service
2. One greeter is assigned per three adults as standard; additional fees may apply beyond this ratio.
3. Fast track and other priority processing services are available only to users who meet the eligibility requirements set by the authorities, and the Company does not guarantee their availability.
Article 4 (Nature of the Vehicle Arrangement Service)
1. The vehicle arrangement service is a service by which the Company books and arranges a vehicle with a transportation operator at the User’s request.
2. The Company is not a transportation operator and does not itself provide transportation services. The transportation service is provided by a licensed transportation operator on its own responsibility.
3. Responsibility for performance of the transportation service, the condition of the vehicle, and any accident or loss occurring during operation rests with the transportation operator. The Company is liable only where it has acted with intent or negligence in the course of booking and arrangement.
4. Fees, cancellation rules and refund criteria for the vehicle arrangement service follow those set by the transportation operator, and the Company informs the User of them in advance.
Article 5 (Formation of a Booking)
1. A booking is formed when the User applies in accordance with the Company’s procedure and the Company accepts the application and sends a confirmation. A booking request submitted on the website constitutes an application and does not by itself confirm a booking.
2. The Company may decline or defer acceptance in the following cases.
- The application contains false or erroneous information
- No staff are available to provide the service at the requested time
- There is any other technical or operational impediment to providing the service
3. Where, after confirmation, the User requests a change to key information such as the flight, time or number of passengers, the Company will confirm staffing availability and notify the User whether the change can be accommodated.
Article 6 (User Obligations)
1. The User must provide accurate information necessary for the service, including the flight number, departure and arrival times, terminal and number of passengers.
2. Where the service cannot be provided because information supplied by the User was incorrect or withheld, this is treated as a cancellation attributable to the User under Article 8.
3. The User must meet the greeter at the agreed place and time and must notify the Company without delay if this becomes impossible.
4. Where the User provides the Company with the personal information of a third party, such as an accompanying person or an employee, the User warrants that lawful consent has been obtained and bears responsibility for any related dispute.
Article 7 (Fees and Payment)
1. Fees are as published by the Company on its website and sales channels. Amounts shown on the website are guide prices based on standard conditions; the final amount is confirmed at the time of booking confirmation.
2. Fees are shown exclusive of VAT, which is added at payment.
3. Vehicle arrangement fees are calculated separately from escort fees and follow the rates set by the transportation operator. Out-of-pocket costs such as parking are charged separately.
4. Surge pricing may apply in peak seasons, late at night or under similar operating conditions, and will be notified before the booking is confirmed.
Article 8 (Cancellation and Refunds)
1. Where the User cancels, refunds are as follows. The remaining time is calculated from the scheduled service time (Korea Standard Time).
| Time remaining before the scheduled service | Refund |
|---|---|
| 72 hours or more | Full refund |
| 48 hours or more but less than 72 hours | 75% of the amount paid |
| 24 hours or more but less than 48 hours | 50% of the amount paid |
| Less than 24 hours | No refund |
| No-show | No refund |
2. Where the Company cancels, the full amount is refunded, and any direct loss incurred by the User is compensated in accordance with applicable law.
3. Flight delays, cancellations and schedule changes are handled under Article 9. Where the service cannot be provided due to any other force majeure event such as a natural disaster, the full amount is refunded or, with the User’s agreement, the schedule is changed.
4. Cancellation and refunds for the vehicle arrangement service follow the criteria set by the transportation operator.
5. Refunds are processed within 3 business days of the cancellation request; the time for funds to appear may vary by payment method.
Article 9 (Flight Delays and Cancellations)
1. Flight delays, cancellations, schedule changes and gate changes attributable to the airline are not the Company’s fault, and the Company bears no liability for them. In such cases the Company acts as follows.
| Situation | Handling |
|---|---|
| Delay of up to 2 hours | The Company waits and provides the service as normal. No additional fee applies. |
| Delay of more than 2 hours | The Company checks greeter availability and, where the service can still be provided, a waiting fee may apply. The amount is notified in advance and charged only with the User’s agreement. |
| Cancellation or same-day schedule change | As this is attributable to the airline, the Company bears no liability and the amount paid is not refunded. At the User’s request, the Company will assist with rescheduling where possible. |
| Gate or terminal change | The Company verifies and responds; no additional fee applies. |
2. The User must notify the Company as soon as a change to the flight becomes known. The Company is not responsible where late notification prevents it from responding.
3. Waiting fees or cancellation charges arising for the vehicle arrangement service due to a delay or cancellation follow the criteria set by the transportation operator and are not borne by the Company.
Article 10 (Limitation of Liability)
1. The Company is not liable where the service cannot be provided or is delayed for the following reasons, absent intent or negligence on the part of the Company.
- Force majeure such as natural disaster, war, terrorism or the spread of infectious disease
- Delay, cancellation or schedule change by the airline
- Measures or processing delays by airport authorities or immigration, customs or quarantine authorities
- Errors in, or failure to disclose, information provided by the User
- The User’s late arrival, no-show or failure to follow instructions
- Deficiency or ineligibility of the User’s travel documents such as passport or visa
2. The Company does not guarantee the availability of services provided by third parties subject to eligibility, such as fast track, lounge access or priority processing.
3. Information provided by the Company, such as expected waiting times and congestion levels, is for reference only, and the Company does not guarantee successful boarding.
4. In accordance with Article 4, the Company is not responsible for transportation services provided by the transportation operator.
Article 11 (Damages)
1. Where the Company or the User causes loss to the other party by breaching these Terms, that party is liable to compensate for the loss.
2. The Company’s liability is limited to ordinary damages incurred by the User as a result of the Company’s intent or negligence.
Article 12 (Protection of Personal Information)
The Company protects users’ personal information in accordance with the Personal Information Protection Act and other applicable laws. Details are set out in the Company’s Privacy Policy.
Article 13 (Amendment of these Terms)
1. The Company may amend these Terms within the limits permitted by applicable law.
2. Amendments are announced, with the effective date and the reason, at least 7 days before they take effect, or at least 30 days before where they are unfavourable to users.
Article 14 (Dispute Resolution)
1. Disputes between the Company and a User are to be resolved by mutual consultation in the first instance.
2. Where consultation fails, a consumer may apply for mediation to the Korea Consumer Agency or another dispute resolution body.
3. Where litigation is brought, the competent court is determined under the Civil Procedure Act of Korea.
Addendum
1. These Terms (v1.2) take effect from 2026-09-26.
Revision history
- v1.0 — enacted 2026-09-01
- v1.2 — amended and effective 2026-09-26. Amended Article 8(1) cancellation and refund schedule, Article 8(3), and Article 9(1) handling of airline-attributable events
This English text is provided for convenience. In the event of any discrepancy with the Korean version, the Korean version prevails.